The Enterprise Voice, Video, and Messaging Session Manager must produce session (call) records containing the outcome (status) of the connection.

Without the capability to generate session records, it is difficult to establish, correlate, and investigate the events relating to an incident, or identify those responsible. Session records are generated from several components within the Voice Video system (e.g., session manager, session border control, gateway, gatekeeper, or endpoints).

Session record content that may be necessary to satisfy this requirement includes, for example, type of connection, connection origination, time stamps, outcome, user identities, and user identifiers.

Verify the Enterprise Voice, Video, and Messaging Session Manager produces session records containing the outcome (status) of the connection. The outcome or status of a call includes call completed normally, busy endpoint, busy network, preempted, or other pertinent description.

If the Enterprise Voice, Video, and Messaging Session Manager does not produce session records containing the outcome (status) of the connection, this is a finding.

Configure the Enterprise Voice, Video, and Messaging Session Manager to produce session records containing the outcome (status) of the connection.