Solicited Remote Assistance must not be allowed.

Remote assistance allows another user to view or take control of the local session of a user. Solicited assistance is help that is specifically requested by the local user. This may allow unauthorized parties access to the resources on the computer.

If the following registry value does not exist or is not configured as specified, this is a finding:

Registry Hive: HKEY_LOCAL_MACHINE Registry Path: \SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\

Value Name: fAllowToGetHelp

Value Type: REG_DWORD Value: 0

Configure the policy value for Computer Configuration >> Administrative Templates >> System >> Remote Assistance >> "Configure Solicited Remote Assistance" to "Disabled".